Insurance Companies Manage Critical Enterprise Content, Streamline Employee Communications and Improve Customer Satisfaction Using Interwoven

SUNNYVALE, Calif. - March 25, 2002 - Interwoven, Inc. (Nasdaq: IWOV), the leader in Enterprise Content Management, today announced that leading insurance providers around the globe, including ACTA Norway, AMP Australia, Aon Corporation, Avanturo, AXA Australia, AXA Global Services France, AXA Canada, Farmers Insurance, Jackson National Life, MBF Australia, Minnesota Life, Northwestern Mutual Life Insurance Company, Phoenix Home Life, Principal Life Insurance Company, Skandia Life Insurance Company (Sweden), and Zurich Financial Services Group have chosen Interwoven's enterprise content management solution to manage critical enterprise content for internal and external facing applications. By providing customers and employees accurate and timely business information, insurance companies are able to streamline employee communications and improve customer satisfaction.

Global Expansion
As enterprises extend content contribution globally to knowledge workers with specialized domain expertise, the profile of the contributor is becoming less technical. In addition, insurance companies must now accommodate site visitors logging into multiple online properties in numerous countries and languages. These demands are clearly beyond the scope of a single IT team and require enterprise content management functionalities that permit content contribution irrespective of technical skill, organizational role or physical location.

Interwoven's enterprise content management solution enables any member of the enterprise to easily contribute content directly to any online property, using tools such as Word, Excel, PowerPoint and interfaces appropriate to their organizational role and technical skill level. As a result, the entire workforce is mobilized to provide the critical enterprise content required for world-class customer service and costs associated with content maintenance.

Farmers Insurance
Interwoven allows large enterprises such as Farmers Insurance to slash the cost of online initiative overhead by enabling any designated employee to contribute to the site directly. As a result of implementing Interwoven’s enterprise content management solution, Farmers' IT resources no longer spend time on tedious maintenance issues and can focus on other critical activities.

"Interwoven's ECM solution has proven to be extremely valuable as it allows Farmers' non-technical employees to easily add content to our dashboard extranet," said Mike Binns, vice president of business & technology integration at Farmers Insurance. "Since implementing Interwoven's intuitive, easy-to-use product suite we've been able to dramatically decrease the time it takes to post fresh content."

Aon Corporation
As the largest global reinsurance broker, largest global manager of captive insurance companies, second largest global insurance broker, and sixth-largest employee benefits consulting company, Aon has grown exponentially, mainly through acquisition. Their content management challenge was enormous: how to bring all enterprise content together into a common content repository that could be published with a consistent look and feel globally. The answer was to move to a decentralized enterprise content management strategy with Interwoven's enterprise content management solution.

"Prior to the Interwoven implementation, we were faced with an enormous content management challenge. We wanted to be able to take the approximately 300 worldwide sites that had been home-grown and put them into one system - one infrastructure that would allow us to better control our brand and better control the information that we publish," said Chris Strout, site manager for Aon.com. "Using Interwoven, our site visitors are now receiving accurate and timely company information. Interwoven has enabled us to leverage content in a way that provided us a significant business value."

"In the insurance industry, customers demand easily accessible, up-to-date enterprise content that can include documents, HTML, code and images," said Jack Jia, CTO at Interwoven. "By using Interwoven's enterprise content management solution, insurance companies are providing their employees with the most current, accurate enterprise content so they are equipped to reach out and make critical financial information, such as personal financial planning kits, available to their valued customers."

About Aon Corporation
Aon Corporation (http://www.aon.com) is a holding company that is comprised of a family of insurance brokerage, consulting and insurance underwriting subsidiaries.

About Farmers Insurance Group
Farmers Insurance Group includes the nation's third-largest home and auto insurers. Headquartered in Los Angeles and doing business in 41 states, the Farmers group of companies provides home, auto, business, life insurance and financial services to more than 10 million households through 17,000 exclusive and independent agents and district managers.

About Interwoven
Interwoven, Inc. (Nasdaq: IWOV) is the world's leader in Enterprise Content Management. Its Content Infrastructure product suite includes content aggregation, content collaboration, content management, content intelligence and content distribution. Its products are the de facto standard for more than 900 global companies including British Airways, Cisco Systems, General Electric, General Motors and Philips. Interwoven teams with the leading best-of-breed eBusiness application providers to provide customers an end-to-end platform for eBusiness. Recently, Interwoven won Transform Magazine's "2001 Product of the Year" award for Enterprise Content and Collaboration Technology. For more information on Interwoven and its proven XML-based content infrastructure solutions, visit the Interwoven home page at www.interwoven.com.tw.