Consulting Firm Implements Interwoven to Improve Customer Communications in Multiple Languages Worldwide

SUNNYVALE, Calif. - June 4, 2002 - Interwoven, Inc. (Nasdaq: IWOV), the leader in Enterprise Content Management, today announced that Mercer Human Resource Consulting, a global consulting firm that helps organizations create business value through their people, has gone live with Interwoven to underpin their Human Resources and Investment Consulting public sites. With no previous content management system, it was critical for Mercer to select a comprehensive ECM solution that would enable them to enhance information distribution to all employees and customers.

"With thousands of content assets, including video on the HR and investment consulting sites, it was imperative that Mercer select a content management solution that allowed non-technical knowledge workers to easily post content to the two sites," said Bob Buttacavoli, global director of eCommerce Strategy and Development for Mercer Human Resource Consulting. "Interwoven's enterprise content management was the only solution that offered Mercer instantaneous content deployment, multi-language abilities, and integration flexibility to successfully deliver highly personalized content to our global customer community - no matter where they are located."

With offices in 140 cities and some 40 countries and territories, Mercer has a wide range of contributors within all marketing groups and consulting practices adding content in multiple languages. In order to support the requirements of these contributors, Mercer needed a content management system that would allow them to easily post content no matter what the type - office documents, HTML, PDF, code, video, flash and XML.

Prior to the Interwoven implementation, Mercer's Web team needed to manually recreate all site content into HTML. The results were often time-consuming and costly to deliver. Using Interwoven, Mercer has been able to reduce the time needed to post content to the sites because the bottleneck has been removed. Publishing content that once took several days now takes minutes - instantly reaching a global community.

"As a world leader in consulting, Mercer required an enterprise content management solution that could handle content-intensive sites," said Jack Jia, CTO of Interwoven. "The new highly personalized eBusiness sites relied heavily on Interwoven's proven market leadership and unparalleled functionality. As a result, Mercer now has two externally-facing sites that can be easily updated on an as-needed basis - allowing them to publish content in real time, and ultimately improve communications with customers around the world."

The Mercer sites offer intellectual capital across 24 major topics, 50 geographies, and multiple languages. They are able to produce personalized content based on topic, geography, and language preferences as well as, the "Digital Value Zone" analysis tool (which assists companies in understanding the value and success of their business objectives), workforce culture, HR organization, and technology infrastructure and on-line sales of premium intellectual capital and tools.

About Mercer
Mercer Human Resource Consulting is a global firm that helps organizations create business value through their people. With more than 13,000 employees in some 40 countries and territories serving clients worldwide, the company is part of Mercer Consulting Group, a wholly owned subsidiary of Marsh & McLennan Companies, Inc., which lists its stock (ticker symbol: MMC) on the New York, Chicago, Pacific, and London stock exchanges.

About Interwoven
Interwoven, Inc. (Nasdaq: IWOV) is the world's leading provider of Enterprise Content Management software. The Interwoven 5 platform provides a complete content lifecycle, including Content Processing, Content Management, Content Intelligence, Content Production and Content Distribution. Its products are the de facto standard for more than 1000 global companies including British Airways, Cisco Systems, General Electric, General Motors and Singapore Airlines. Interwoven teams with the leading best-of-breed enterprise application providers to provide customers complete, collaborative business enterprise solutions. Recently, Interwoven won Transform Magazine's "2001 Product of the Year" award for Enterprise Content and Collaboration Technology. For more information on Interwoven and its proven XML-based ECM solutions, visit the Interwoven Website at www.interwoven.com.tw

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