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Document Management, Collaboration and E-Mail Management Seen as Critical to Help Firm Work More Efficiently and Improve Client Services
SUNNYVALE, Calif. – September 20, 2004 – Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that Cassels Brock, a leading Canadian law firm based in Toronto, has selected Interwoven WorkSite 8 software, the market leading solution for document management, collaboration, and e-mail management for use firm-wide.
Cassels Brock, whose lawyers do business across Canada, the United States and around the globe, made the strategic decision that it needed a solution to manage documents, e-mails and other matter-related content throughout the matter lifecycle in order to improve their already high level of client service and maintain a competitive edge.
"Improving client service and leveraging in-house expertise more efficiently to offer our clients the best advice were our primary goals in choosing Interwoven WorkSite," said Dick Jensen, director of information technology for Cassels Brock. "We wanted to provide a system that could be easily adopted, worked the way our lawyers worked and minimized any change management issues."
Interwoven WorkSite 8 is based on a new paradigm known as matter-centric collaboration (MCC). MCC represents a user-centric design, which, for the first time, enables lawyers and other professional services practitioners to manage matter-related content in the electronic world the way they have done for more than 100 years in the physical world. MCC creates the true electronic equivalent of a case file by consolidating documents, e-mails, billing, contacts, and all other relevant content for any given matter in a single integrated file that is accessible both internally and externally across departments and locations. With Interwoven WorkSite, Cassels Brock lawyers and staff will have all materials related to a matter file at their fingertips, including documents, e-mails, and scanned images, and will be able to access the information from Microsoft Office and Outlook, or via WorkSite’s browser-based user interface.
"Our number one pain point has been consolidating e-mail management with client matters," said Jensen. "Before WorkSite, it was time consuming to print and physically copy into the accordion folders. WorkSite’s E-mail Management was a real differentiator for us in our selection of a document management system."
WorkSite E-mail Management solution enables users to file e-mail in a number of ways, including dragging and dropping e-mail and attachments from their Outlook or Lotus Notes Inbox directly into the WorkSite repository, or creating an e-mail address for the matter folder to enable users to "cc" or forward messages to the WorkSite repository. The automatic profiling in WorkSite 8 populates the profile form with the metadata that was assigned to the matter folder at matter opening and eliminates the need for users to manually profile messages and attachments.
"Every day, over 800 law firms and 600,000 professionals rely on Interwoven WorkSite for mission critical document and e-mail management. We are very pleased to add Cassels Brock to the Interwoven family," said Dan Carmel, vice president and general manager, legal solutions at Interwoven. "Cassels Brock, like many leading law firms around the world faces the challenge of managing documents and e-mails in a single consistent manner. Interwoven WorkSite, through matter-centric collaboration, provides the industry’s most complete solution for managing content and enhancing client relationships."
Cassels Brock & Blackwell LLP, www.casselsbrock.com, is full service law firm in Toronto which has been providing legal services to Canadian and international clients for more than 100 years. With more than 180 lawyers, the firm is dedicated to the provision of high quality, timely and innovative legal services.
Interwoven, Inc., provider of Enterprise Content Management solutions for business, enables organizations to unify people, content and processes to minimize business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industry-specific solutions which reduce business process cycle time from initial collaboration through design, production, sales, marketing, legal review, IT and service. Interwoven leads the industry with a service-oriented architecture today and easy-to-use, best-in-class components and solutions. Today, more than 3,000 enterprises, law firms and professional services organizations worldwide are Interwoven customers including British Telecom, Ford, Freshfields Bruckhaus Deringer, General Motors, Jones Day, Motorola and Yamaha. Interwoven is headquartered in Sunnyvale, Calif., with offices around the world. For more information visit
www.interwoven.com.tw.
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