SUNNYVALE, Calif – November 15, 2004 – Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that Carey Olsen, a leading UK law firm, has implemented Interwoven WorkSite 8 software, the market leading solution for document management, collaboration, and e-mail management. Interwoven WorkSite is enabling Carey Olsen to efficiently manage a high volume of documents and e-mails across the firm’s geographically-dispersed offices for improved collaboration and knowledge sharing among staff.

Legal firms are constantly merging in an effort to provide a wider range of client services across more geographical locations. However, while mergers are frequent, it is a laborious and drawn-out process to integrate the documents and knowledge from each of the original firms. Additionally, as e-mail continues to grow as a primary communication medium between firm and client, the need for e-mail management functionality has become crucial to law firms. The Interwoven E-mail Management solution ensures that an e-mail is treated like all other client documentation, not simply an isolated knowledge source, and is shared across the company.

Carey Olsen, the result of the recent merger of the two law firmsCarey Langlois and Olsens, based in Guernsey and Jersey, England, faced the challenge of consolidating 2 million electronic documents, relating to 100,000 live and closed cases. Working closely with Interwoven and Phoenix Business Solutions, a solutions implementation partner of Interwoven, Carey Olsen selected Interwoven WorkSite 8 as the ideal solution to meet its document and e-mail management needs. Phoenix Business Solutions scoped its rollout requirements and had the solution deployed, and the firm trained, within eleven weeks.

“The firm’s goal was to put in place a standardized business process and provide a high level of customer service from day one,” said Stuart Bush, IT director, Carey Olsen. “To achieve this, we needed to ensure that Carey Olsen was working as a unified law firm as quickly as possible. The deployment of Interwoven WorkSite 8, with consultation from Phoenix Business Solutions, has been crucial in securing our goal. Our 120 lawyers 330 staff can now access an easy-to-use, central and comprehensive knowledge pool. This is crucial for ensuring that lawyers can easily share client information, regardless of which island they are based on.”

In these situations, creating a matter-centric collaboration environment is crucial to law firms as it facilitates and maintains document and knowledge sharing within an organization. Such an environment allows lawyers to easily store and identify client matter in a central repository, which can contain millions of documents.

WorkSite 8’s matter-centric design provides a familiar but electronic solution to the traditional paper-based work and correspondence filing used today. This gives end-users access to vital information at any time from any location; ensuring geographically dispersed teams provide a seamless service to clients. The e-mail management capabilities of WorkSite 8 provide automatic and simplified user controlled methods which streamline and automate the filing of e-mails and documents into dedicated “matter” folders. As a result, organizations can keep track of hundreds of thousands of e-mails as the WorkSite 8 solution makes them readily available in the document management system.

“Fee-earners don’t want to spend weeks, or even months, searching through thousands of documents to find the information that they need. They are wasting valuable time, which could be better spent serving clients,” said Dan Carmel, vice president and general manager, legal solutions at Interwoven. “Matter-centric collaboration enables lawyers at Carey Olsen to easily retrieve any document, and quickly discover crucial facts about it, such as to which client it is relevant, how long the case has been running, the key client contacts and the level of confidentiality required.”

“From day one, we worked to ensure that the solution was quickly adopted by all users and that it met the exact requirements of Carey Olsen,” said Justine Thomas, director of professional services at Phoenix Business Solutions. “We consulted users, and took their suggestions on board when rolling out the technology. We also worked to ensure that lawyers were kept up-to-date on all the changes via demonstrations, presentations, training sessions and a comprehensive intranet, which was regularly updated.”