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Interwoven Presents ‘Customer of the Year’ Awards to Hilton Hotels Corporation and DLA Piper Rudnick Gray Cary
Customers Honored for Outstanding Use of Interwoven Solutions to Deliver Improved Customer Experience Worldwide and Demonstrated Return on Investment
Hollywood, FL. - Interwoven GearUp '06 Conference – April 4, 2006 – Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that it presented two outstanding customers last night with Interwoven ‘Customer of the Year’ awards: Hilton International was recognized in the Enterprise category, while DLA Piper Rudnick Gray Cary was recognized in the Professional Services category. Both organizations were honored for their exemplary achievements in leveraging Interwoven to deliver an improved customer experience worldwide, as well as for their demonstrated return on investment. The awards were presented on stage during an awards ceremony held last night at Interwoven’s annual GearUp ’06 conference.
Hilton Enhances Customer Experience Worldwide Through Content Localization Success
Hilton Hotels Corporation operates over 500 hotels across the world. In 2002, the hotel leader outlined an aggressive strategy to build a series of highly personalized and localized websites for its largest markets, including the UK, Germany and Japan. As part of this initiative, local language websites were also to be developed for the Hilton-owned Scandic brand hotels across the key Scandinavian countries and Finland, a strategy which presented a number of challenges. The project required the translation and editing of more than 4.5 million words of content and over 25,000 individual content files. Additionally, Hilton had to ensure that a smooth and seamless process was put in place for website contributors from around the world to submit, edit, and maintain content. The overarching operational objective for Hilton was to empower local hotel properties to directly contribute to and maintain their new localized sites, while still enabling a high degree of brand consistency for the best possible customer experience across all Hilton sites.
To address these challenges, Hilton implemented Interwoven, which provided a foundation that ensured a consistent Hilton identity and established a common platform for business users around the world to seamlessly contribute and maintain localized content. The combination of Interwoven’s customer experience solution with Translations.com’s GlobalLink enterprise language solution supported the translation of websites across seven different languages. As a result, Hilton has been able to successfully create and provide a unified customer experience across three continents. At the same time, Interwoven improved process efficiencies to save Hilton more than $1 million in the first year.
“Achieving true e-commerce success is no easy task when you have to take into consideration multiple languages, cultures, and consumer behavior and expectations,” said Tim Davis, senior vice president, Commercial Development & Information Services at Hilton Hotels Corporation. “Interwoven provided us with the robust solution we needed to accomplish our e-commerce objectives for localized sites in key target markets. We’re extremely honored to be recognized as a customer of the year and look forward to building upon our strong partnership with Interwoven over the coming years.”
DLA Piper Rudnick Gray Cary Leverages Interwoven to Deliver Optimal Client Service
DLA Piper Rudnick Gray Cary provides comprehensive legal services through a global organization encompassing 3,100 lawyers and 58 offices in 22 countries throughout the U.S., U.K., Continental Europe, Middle East and Asia. To enable its practice groups to provide optimal service to clients, the firm rolled out the Interwoven Engagement/Matter-Centric Collaboration solution across nine offices and 2,900 users in the U.K. Based on Interwoven WorkSite software, Interwoven’s widely-adopted Engagement/Matter-Centric Collaboration solution enables professional services practitioners, for the first time, to manage client and matter-related content in the electronic world the way they have done for more than 100 years in the physical world. Practitioners can consolidate documents, records, e-mails, billing, contacts, and all other relevant content for any given client, engagement, or matter in a single integrated file that is accessible both internally and externally across departments and locations. As a result, professional services firms can manage critical content, enhance client and business relationships, enable efficient collaboration over distance, and improve practitioner and staff utilization.
As a result of its Interwoven implementation, DLA Piper Rudnick Gray Cary is now able to create an electronic file for documents and e-mails that is shared across the firm. The firm has empowered users to easily capture and organize all client related work product including e-mail in a single location. More than 50 percent of the several million pieces of content that have been created and filed in the Interwoven repository are e-mails, resulting in a significant improvement in the completeness of the firm’s electronic client files, also aiding in risk reduction. Additionally, the Interwoven implementation has helped the firm’s UK offices meet key business continuity goals since all data is now centralized and fully replicated to a backup datacenter for redundancy. Due to the benefits Interwoven has helped DLA Piper Rudnick Gray Cary realize within its UK offices, the firm has also migrated users across its U.S. offices from a legacy document management system to Interwoven, and has plans to roll out the solution to its European and Asian offices in 2006.
“Interwoven’s engagement/matter-centric model has emerged as the clear choice for a global organization like ours, helping attorneys throughout our firm provide clients with the best possible experience,” said Daniel Pollick, Global CIO at DLA Piper Rudnick Gray Cary. “The ROI that Interwoven has helped us to achieve is truly impressive and we continue to reap the benefits of our firm’s improved efficiency and productivity every day.”
“Both Hilton and DLA Piper Rudnick Gray Cary have demonstrated tremendous vision and industry leadership with regard to their use of Interwoven solutions to improve the service they deliver to customers on a global scale,” said Bill Seawick, chief marketing officer at Interwoven. “It’s an honor for Interwoven to have two such industry leaders using our technology to grow their businesses, and to serve as such clear examples of the power of customer experience-oriented solutions for other global organizations. We are proud to congratulate Hilton and DLA on their outstanding achievements.”
To read about more news announced at this week’s GearUp ’06 conference, please go to
www.interwoven.com.tw
About Interwoven
Interwoven, Inc., provider of Enterprise Content Management solutions for business, enables organizations to unify people, content and processes to minimize business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industry-specific solutions which reduce business process cycle time from initial collaboration through design, production, sales, marketing, legal review, IT and service. Interwoven leads the industry with a service-oriented architecture today and easy-to-use, best-in-class components and solutions. Today, nearly 3,400 enterprises, law firms, and professional services organizations worldwide are Interwoven customers including BT, Ford, Freshfields Bruckhaus Deringer, General Motors, Jones Day, Motorola and Yamaha. Interwoven is headquartered in Sunnyvale, Calif., with offices around the world. For more information visit www.interwoven.com.tw.
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