Interwoven Enables University of Sydney to Increase Student Satisfaction through Greater Brand Consistency and Efficient Multi-Channel Publishing

SUNNYVALE, Calif. – August 22, 2006–Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced the University of Sydney is leveraging Interwoven solutions to provide rapid delivery of high quality, brand-consistent, and targeted content across more than 130 university websites and key print materials such as student and faculty handbooks.

The University of Sydney operates 17 faculties and eight teaching campuses throughout Australia with over 45,000 students and approximately 6,000 staff members.

As the university expanded over the years, so did its communication channels with students, staff, and other key audiences, resulting in over 600 websites, representing different faculties, departments, and research centers. Previously, these Web properties were managed independently of each other and did not adhere to any standards for branding or publishing. The end result was a disconnected patchwork of websites often containing duplicated, out-of-date, and inaccurate information, with no consistency in brand, messaging, or presentation. The university also lacked a method to easily and quickly publish essential materials such as faculty handbooks via both the Web and print.

To address these challenges, the university selected Interwoven to automate and streamline its publishing process, empowering individual departments, research centers, and institutes to directly publish local and highly-targeted information on the Web, while still maintaining control over the university's brand and a consistent look and feel. It also chose Interwoven to publish electronic, print, and CD versions of its handbooks and to deliver and maintain personalized student portals in conjunction with directory services and portal technology from Interwoven partner Sun Microsystems™.

Since implementing the Interwoven solution, the university has successfully created over 130 websites. All display a consistent look and feel while also providing students and staff with relevant and personalised information relating to their campus or department. Interwoven empowers content creators throughout the university to directly contribute to their sites, leveraging Interwoven to maintain consistency in brand, messaging, and content presentation across the university's numerous Web properties.

“Students have a number of choices when deciding where to obtain their education, and as a leading organization in a competitive market, the University of Sydney is committed to providing our students with the best possible experience,” said Charlie Forsyth, head of Web Services at the University of Sydney. “Interwoven has enabled us to successfully unify and communicate our brand across our diverse web presences, and has helped to ensure our markets and students receive the most current and accurate information via any of our web channels and print.”

Interwoven enabled the university to create handbook templates that its campuses easily populate with local course listings and regulations, thereby speeding the creation process, while also ensuring brand and presentation consistency. Once the handbooks have been created, they are easily published to the Web and also viewed in Adobe PDF format, as well as published in print through Interwoven’s print-on-demand publishing capabilities.

As a result of improved efficiencies and its new multi-channel publishing capabilities, the university has realized an increase in student satisfaction across campuses. Recently, 79% of students gave the university's main website high marks for ease-of-use—a statistic that is further validated by the more than one-and-one-half million visits the site receives each month.

“The Interwoven solution has given our staff a level of control and professionalism in presentation that was not available previously,” said Marian Theobald, director of community engagement at the University of Sydney. “This is reflected in the enthusiastic take-up of the system. People adopt new technology if they see it will make their lives easier.”

The education industry is growing increasingly competitive. Educational institutions must be able to deliver an optimal experience to students, staff, and all other key audiences in order to stay competitive and continue to attract top students and faculty,” said Chris Lynch, managing director of Australia/New Zealand for Interwoven “Through its adoption of innovative technologies, the University of Sydney is clearly setting an example for other institutions, and we're thrilled to partner with them as they continue to strengthen their relationship with existing students and surrounding communities, as well as further increase their appeal to prospective students.”

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